Woodlynn Ltd Returns Policy
At Woodlynn Ltd, we are dedicated to ensuring the quality and satisfaction of our products. This Returns Policy outlines the terms under which returns and exchanges are accepted.
Eligibility for Returns
- Items can be returned within 30 days of purchase if they are defective, damaged, or incorrect upon delivery.
- Products must be unused, in their original condition, and accompanied by proof of purchase (receipt or invoice).
- Please note: We do not accept returns for change of mind purchases.
Process for Returns
- Contact Us: Notify our customer service team at [insert email address] or [insert phone number] to initiate the return process. Provide details about the item and the reason for return.
- Approval: Once your return request is approved, we will provide instructions for shipping or dropping off the product.
- Packaging: Ensure the item is securely packaged to prevent damage during transit. Include proof of purchase and any additional documentation provided during the approval process.
- Shipping: Return the item to [insert return address]. Return shipping costs are the customer’s responsibility unless the product is defective or damaged upon arrival.
Refunds
- Refunds will be issued upon receipt and inspection of the returned item.
- If the item is approved for a refund, it will be processed via the original payment method within 10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).
Damaged or Defective Items
- If your item arrives damaged or defective, please notify us within 7 days of receiving the item. Provide photos or evidence of the damage for assessment.
- We will offer a replacement, repair, or refund at no additional cost to you.
Contact Us
If you have any questions or need assistance with returns, please get in touch with us at:
- Phone: [insert phone number]
- Email: [insert email address]
- Address: [insert company address]
Thank you for understanding and for choosing Woodlynn Ltd!
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